Right from the very beginning, Green Retreats were fantastic to work with and supported us throughout. Every detail was discussed, no matter how big or small the detail. We couldn’t believe how quickly the project was completed. A grand job by all concerned at Green Retreats, thank you for the new building!
Fantastic experience from start to finish.
Fantastic experience from start to finish. Everything was so simple and straightforward. And what made the difference was dealing with real people, from the site survey and build in person to someone (Amanda) being at the end of the phone for any answer or issue. Amazing service, always friendly. Always on time and never too much hassle. The quickest process ever. Would not hesitate to use again.
Very good from start to finish
We have been very pleased with all the people that came to do each steps of the work. They have all been really Professional, polite and nice. They made the whole experience very enjoyable and smooth. You really have a cracking teams of experts. Also the customer care service has been really on top of everything your service is really great and we feel we had excellent value for our money.
Amazing service from start to finish!
Amazing service from start to finish! The communication and planning is first-class, which helped the build go super-smoothly. We are extremely pleased with the finished result!
Outstanding service & superb buildings
Green retreats have probably been the best company I have had dealings with as far as I can remember. The customer service in every area has been outstanding. From Initial dialogue and communication with the GR Staff and every team that were sent to do their part (Consultation, Fitters, Electricians, Flooring , Air conditioning etc ), the experience has been faultless. The building is superb (Sound proof pack) and the soundproofing is well beyond what I expected. I would seriously advise anyone looking for an outbuilding / office to put Green Retreats at the top of your list. The LG air conditioning is also a God send - to be able to get the room warm via an app on my phone before entering the room in the morning is a seriously good perk! Chuffed
Our Green Retreats garden office with storage area.
Our Green Retreats garden office with storage area (at the back, partitioned from the office and with it's own door), was completed two months ago, and my wife and I are delighted with it. The building is well-designed and well-built, with excellent insulation and a plaster and paint interior finish, with our choice of paint. The air con heating and cooling works well and makes little noise. The project went smoothly from start to finish. GR staff were attentive and professional. They listened to what we wanted, checked they had understood gave good advice, and did what they said they would when they said they would do it at every stage. The specification and pricing was detailed, and all the work was done to a high standard. (We were responsible for site clearance and levelling, although GR surveyed the site at the start and checked progress. We chose an excellent local electrician to arrange the power supply from the house, although I am confident GR would have done that to a high standard, also.) The process could hardly have gone better, and the end result is brilliant.
Great finished product, great customer service
I had a smaller garden unit built as an office / homebrewery in SW London and could not be happier with the excellent finished product and good customer service. Highlights have been, good finished product, responsive to questions, efficient and friendly contractors, able to accommodate any requests. I usually prefer to leave a comment on what could be better, but in this case I struggle to come up with anything relevant.
Following on from the garden room being…
Following on from the garden room being installed last week,for the last couple of days Josh has been plastering the walls. Again, the service has been excellent and extremely professional. A great job done to time. Thanks very much indeed.
Martin Dunford's team (Green Retreats)…
Martin Dunford's team (Green Retreats) has spent the last few days building the garden room in my garden. It has been terrible week of rain, sleet and wind but everyone has been polite, helpful and cheerful despite these awful weather conditions. I couldn't recommend them more highly.
Good product, Poor installers, terrible after care.
Showroom staff excellent, product really good. My installation team really poor, room not fitted straight. loads of snagging issues afterwards, Roof had to come off twice and needed 4 extra visits to get room to a decent standard. Company never accepted full liability and i was left to feel disappointed. I do understand I was a one off after so many good reviews but I was left disappointed at the lack of ownership of mistakes from green retreats afterwards. For such a high price I expected much better. I wish I had used another company
I took a long time researching many different options for my much wanted garden building to use as an art studio and the quality of Green Retreats’ buildings could not be matched. Whilst the team in the showroom are great and all very helpful I cannot praise Steve and his team who came out to install it highly enough. They were all very professional and efficient (and smiling despite the awful weather each day) and Steve as team leader made sure everything went exactly to plan. The electrician who came to connect everything to the house was great too and explained how I could have the outdoor sensor, head/deck lights, wall lights and panel lights set to switch separately and therefore more practically for me which was so appreciated. Not only a great product but such a great team from the shop floor out to the installation. Thank you so much.
Excellent product and service
Excellent product and service, everyone who was involved in my home office's construction were pleasant and helpful to deal with. I love the finished result, it really is the best way to add space to your home without hassle or major expense. Mine is to be used as a photographic studio, but to be honest I love it so much, I think I'd just have one anyway as it adds extra space to my home perfectly and i just like sitting in it and looking at the garden!
Absolutely over the moon with my Green…
Absolutely over the moon with my Green Retreats Expression garden room. Perfection! Great team of lads from groundwork /erection team and electricians not forgetting Rachel who oversaw the project. Cannot fault the service in any way. They will be my first stop if I need any other garden building.
We simply love our Expression Garden…
We simply love our Expression Garden Studio, I cannot rate this company highly enough. The whole experience from the easy to use on-line configurator, visiting the showroom which is packed with inspiration and ideas, the sales support team, the ground workers, Tom and his team of installers this week, working in very difficult weather conditions right through to the electricians and finally the blinds being fitted. The whole experience has been first class from start to finish.
Professional and pleasant
Professional and pleasant, a company delivering on their promises. No haggling or up-selling, a totally transparent process. Installation teams friendly and hardworking. Delighted with the quality of our garden room. Highly recommend this company.
Nick and Sarah Allen
Great company to deal with!
So pleased that we were recommended to Green Retreats. From the moment we visited their vast showrooms at Westcott to sitting here today in our wonderful new garden room, the experience could not have been better! This is a very professional company that obviously takes pride in its people and the quality of its installations. We were kept fully informed from start to finish, the chaps that installed our garden room arrived on time even after a three hour journey. They were extremely hard working and paid great attention to detail. I can’t praise them highly enough and would be more than happy to recommend them.
Brilliant new home office!
Extremely pleased with our new home office. The guys who installed the office, painter and electrician and also the blind fitter were all very professional. Impressed at how tidy everyone was and great that the site and brand new office was left immaculate when finished. A friendly team. Great communication from everyone at Green Retreats. Well done.
Excellent quality and service - highly recommend
Extremely impressed with Green Retreats from start to finish We ordered a 7 x 4m Pinnacle cabin From the initial survey, flexibility with the online configuration, customer service responsiveness and excellent quality of workmanship - it’s been a seamless and very efficient and consistently high quality experience from start to end I had a number of queries and requests, which were all dealt with very efficiently. My wife and I are very happy with the end result We’ve worked with other building / renovation companies in the past - but this was by far the best experience Each of the specialist workers (foundation, plasterer, painter, electrician, aircon) were very consultative and capable, as was the customer service rep (Rachel) In particular I’d like to call out Matt and his team who did the bulk of the work building the cabin, working tirelessly until late in the evening to get the job done on time. Really excellent Thank you
Outstanding end to end service
We looked at several online suppliers of garden rooms but settled on Green Retreats for a couple of reasons; firstly, for their attractive, modern design and secondly, we liked the all-inclusive pricing. The end to end process of configuring the building, placing the order, ground works, installation and post sales service was outstanding. The build quality and the materials are all of the highest order. Communication was excellent at all stages. Even when there were a couple of small snagging issues post build, the Green Retreats team drove out to our property and resolved these quickly and professionally. The project is now nearly complete and the building looks stunning and its surroundings. It has definitely exceeded our expectations and we would highly recommend Green Retreats to anyone looking to buy a garden room.
Beautiful garden room & stress free…
Beautiful garden room & stress free process! I can't rate Green Retreats highly enough, the whole process from first visiting the showroom to completion was all so easy and straightforward. We needed planning permission, due to being a listed building, but Green Retreats helped us with the drawings and materials to make this part as easy as possible and we kept in touch throughout the process to make sure we could start the build as soon as permission was granted. After this it was just 4 weeks from start to finish. All the builders, plasterers, painters, electricians etc. were very polite and helpful with any queries we had. I would recommend green retreats to anybody.
A great job from Green Retreats
From start to finish the process was very smooth and everyone we dealt with at Green Retreats were helpful, informative and keen to ensure everything went to plan. The garden room is amazing! The finish is high quality and I am sure that we will enjoy it for many years to come.
I am incredibly pleased with the end product and have been incredibly happy with the service received from every person I have dealt with from Green Retreats! Every part of the installation was carried out by a friendly, informative and helpful team! We absolutely love our retreat which has created a great working space away from the house! Thank you very much 😊
Choosing Green Retreats was one of the best buying decisions I have made
Choosing Green Retreats was one of the best buying decisions I have made. From start to finish, they were professional, helpful, thorough and efficient. The garden office itself is exactly as was chosen. Every detail was precise and well explained, in person at the fabulous showroom, and in the subsequent documentation. Without exception, everyone we dealt with was organised, pleasant and attentive. I couldn’t speak more highly of the service received nor the product. Thank you very much.
Excellent experience from start to…
Excellent experience from start to finish, really happy with the garden room. The guys who came to do the work were polite, friendly and very helpful in dealing with our needs. I would not hesitate to recommend them.
We are delighted with our new Green Retreats garden room which had its final fit last week. The whole process, from visiting the showroom (which was extremely useful), through survey, ordering and various stages of building has been well managed and well executed. Our customer service contact, Celia Hodgson, has been very helpful and supportive throughout. All the build teams have been professional, friendly, hardworking and made a good job of clearing the site at the end of each visit. The only issue which caused slight disappointment and frustration was lack of communication when planned visits were changed on 2 occasions and I was not informed, but had to phone the office to ask where the expected teams were! However, this only caused a day’s delay each time and customer service was very apologetic and sorted it promptly. Overall, our experience with Green Retreats has been excellent and I would definitely recommend them. We have been so excited to start using the lovely new space this weekend. Thank you to all the teams involved.
Stunning Sewing Sanctuary
From start to finish there was no pressure to buy, we were treated with respect by everyone, questions were answered fully, nothing was too much trouble for any one. The teams who built the retreat were polite, clean, tidy and very efficient. They left no rubbish, clearing up as they went and put up with my questions when I was home. The office ladies were also very helpful and patient with my worries. The whole experience was much less stressful than I expected and we now have the most beautiful “Sewing Sanctuary” for me to enjoy. It is also a beautiful structure to look at from the house. We will have no hesitation in recommending you to friends. Thank you so much.
Delighted with our Garden Room
We initially chose Green Retreats for our garden room based on their designs we looked at on-line. A representative visited us and gave excellent advice on its location and how the site should be prepared. Before confirming an order we traveled to their showroom to view their products in person and were impressed with their quality and the friendly personal advice we received without any hard-sell pressure. Once the order was placed their communication was good, their workmen friendly and helpful with everything happening on the scheduled dates. We are delighted with the result and already spend a lot of time in our new garden room.
Green Retreats recommended.
Visited the showroom which gave us a very good idea of what was available . Very good experience. The dates for base and install were kept to. Everything very professionally done including the electrics and blinds. Overall very pleased with the service and the end product.
Fantastic Product & Service
I am delighted with my new 5x3m garden office. It has been the smoothest building project imaginable. They did everything: electrics, foundations, ethernet etc ... and everything well totally smoothly. Really high quality product. I couldn't recommend more highly.
Review of 4x2 M Outdoor Office
From my very first communications with GT I was impressed. Their staff were so friendly and helpful via email and then via phone. The lad that came to provide the quote was knowledgeable and helpful and he made the whole thing incredibly easy. The guys that came to deliver and install the office were brilliant, they did an amazing job in very little time and cleaned up after themselves very well. I cannot recommend Green Retreats highly enough, they are a very professional company who's staff were excellent in every way. The office looks sensational and, I thought, was very reasonably priced compared to some of the other quotes that I had.
Impressed by the team and pleased with our new Garden Room
We are very pleased with the garden room and were impressed by the base, build and electrical teams that were with us last week. All were very professional and good examples of team work at its' best! We would be happy to recommend Green Retreats to any future customers based on our experiences and the quality of the finished building.
Really impressed. Visited the showroom and fell in love with these buildings. After popping down the deposit was built in less than a week and now I'm all up and running with my little office. Everyone that comes to visit is more than impressed and at least one of my clients will be having one in his garden.
Couldn't have been an easier process…
Couldn't have been an easier process from start to finish - very happy with the finished result!
Just had a garden room installed and…
Just had a garden room installed and all I can say is the whole process went very smoothly,from the visit to the showroom ,customer care the whole team of installers including the foundation team and electricians to the man fitting the blinds everyone was spot on. The buildings might seem expensive but it’s a quality product,I would highly recommend Green Retreats
Truly exceptional service and quality
After much deliberation and researching for a garden room/office space I finally decided on Green Retreats. The reason, they offer a complete and thorough service with no frills gimmicks or intense sales pitches. The staff are extremely helpful and have excellent knowledge to help support you every step of the way. Each building can be tailored to your needs which is what I like along with the fact all the work is completed by the company from the base to final finishing touches. The overall experience is second to none, with the delivery and installation working like clockwork, to the point where a step was made and delivered to site on the day of installation after realising I wanted a step built. All the workmen were professional courteous and worked extremely hard to ensure the building was installed in two days. Everyone who has seen the building is impressed and I am now looking forward to using my office garden room, I would highly recommend Green Retreats.
Green Retreats is a fantastic company…
Green Retreats is a fantastic company from the showroom visit to the building construction. All the employees are very professionnal, nice and dedicated. The quality of product is great, very good finish and fit perfectly in the garden. Overall excellent experience.
A great experience and an amazing product - thank you for wonderful shed ! :-0
We had an excellent experience with GreenRetreats
We had an excellent experience with Green retreats, right from the beginning they guided us through the process and helped us choose the right unit to suit our families needs. The installation was great and the guys working were always very friendly and tidied up afterwards.
Harold & Louise Penberthy
Really quick and easy
The process of getting a garden room built was really easy and very quick - less than a month from visiting their showroom to getting the keys. The customer care was great and they always responded to emails, queries or calls. The work men arrived when they said they would and worked really hard with minimal disruption to the house, even when taking the panels and tools through, and they even cleared up after themselves. The base only took half a day to install and the building was up and finished in 2 1/2 days. The only reason I gave it a 4 was because they changed the date for the installation of the base very close to the time, which meant I had to change work around in order to be there. I would highly recommend Green Retreats - I now have 2 extra bedrooms at a fraction of the cost and time it would have taken to extend the house.
I am absolutely delighted with the…
I am absolutely delighted with the service from Green Retreats. Heather Cresser my assigned customer care lady was so helpful and efficient. The team who worked on my studio over a period of three weeks did an amazing job, punctual, tidy, professional friendly and gave me lots of helpful tips. I wouldn't hesitate to recommend and use them again in the future. Thank you Green Retreats fab team Marceena Comber
Green Retreats are a class act
Green Retreats are a class act. Everything happens on schedule and to a very high standard. Everyone involved is unfailingly helpful, friendly and efficient. I would recommend anyone considering a garden room to talk to Green Retreats.
Great looking and all done to schedule!
Really good. Built and electrics/internet installed without glitch. Thoroughly recommend them!
My therapy room looks fantastic
My therapy room looks fantastic. The whole experience was really good from the initial meeting at the showroom, the construction and the liaison with the care team. Everything went really smoothly. The guys turned up on time and just got on with the job and cleared everything away each day. Would highly recommend Green Retreats for your garden studio.
The final room is superb
The final room is superb, but it is the overall experience with Green Retreats that is so good. They do exactly what they say they are going to do, when they say they are going to do it. Every person involved in the process was unfailing polite and helpful, nothing was too much trouble. Thank you!
the guys were there at the time and…
the guys were there at the time and date stated , they were very clean in all aspects of the work and cleaned up every day .the retreat i have got is way beyond my expectations as were the work force , got to say they were professional in all aspects and in all departments, with a special thank you to Amanda who kept it all ticking over and nothing was too much trouble for her , she just sorted it out , would recomend this company and product to all . Thank you Garden Retreats .
Brand new office in my garden, built in three days. What more could I ask for? Excellent.
Problem after problem after problem
A finish date of 7th Feb 2019 was planned but today, 22nd March 2019 we are still not there. Initially the foundations were put in the wrong place (despite them handling our planning app and knowing the exact location requirements). Since then we have had he building replastered 3x and repainted 3x due to poor quality plastering and an abundance of floor to ceiling cracks appearing.Also had a main door replaced and skirting pop off the walls amongst other issues. The building looks great but the sub contractors are not good enough. If I had the opportunity for them to take it down and refund me, then at this moment in time I would.
We are thrilled with the quality of our new garden room. The build went very smoothly. Also all the various teams that came to do the work were, without exception, professional and courteous and took care to make sure I was happy with what they were planning to do and what they had done. I am very pleased I chose Green Retreats.
Great Garden Room, Poor Customer Service Team
Great Garden Room, Great Instillation Teams, Poor Customer Service. The whole process has been great, except for that final stage. Sadly I found the customer service at the end lacking and it left a bad taste. One individual in particular just ruined the whole experience for me. The actual teams that installed though were great and I'm really pleased with the final product. Edit: I have just received a call and an apology after leaving this review. Hopefully it is just one of those things where we caught each other on a bad day as the rest of the customer service seems pretty good.
Very professional and efficient from…
Very professional and efficient from start to finish! Couldn’t be happier with the end product, exactly what I had in mind.
We have recently added a Green Retreats…
We have recently added a Green Retreats building to our Nursery and it is used so that our children can choose to be indoors our outdoors. The build was swiftly put up and the fitters were professional and kept us informed every step of the way! The office team are fantastic and it really helped that they provided all the information and drawings we needed for the planning application as we had to get if for our commercial property. A big thank you!
A great experience from start to…
A great experience from start to finish. Quality people and products.
THIS COMPANY IS ABSOLUTELY INCREDIBLE
THIS COMPANY IS ABSOLUTELY INCREDIBLE , i have never had such good service from the initial consultation through the ground work team to the team that installed the cabin the electricians and finally Keith the blinds expert. I cannot recommend them enough. The quality of the product is exceptional add to this the finish and care by the teams and you end up with a truly remarkable and beautiful cabin. Our garden is a small London garden however with the full glass frontage and the white internal finish, the garden now looks bigger. I would highly recommend a visit to their showroom as we made about six changes to our original plan and each change proves to be invaluable. I am so impressed i would like to work for them . ABSOLUTELY FANTASTIC COMPANY FROM START TO FINISH
Excellence from start to finish
I can not recommend Green Retreats highly enough. From start to finish the quality of service was excellent. No pressure sales, clear communication about the build before, during and after and always on hand to answer any questions. Most importantly a quality product to go with it. Thank you to all those involved in our build.
Excellent service from start to finish
Excellent service from start to finish. Rebecca was quick to respond to any email and made the whole process easy. The team of builders from survey, base, construction and electrics were very polite and tidy with there work, and the finished product is of excellent quality. I would happily recommend Green retreats to family and friends.
I was pleasantly surprised at each…
I was pleasantly surprised at each stage of the process and how Green Retreats responded. Rachel Boothaway from the customer support team was extremely helpful and I am delighted with the final outcome and how hassle free the process was.
Green Retreats are excellent!
From start to finish Green Retreats were excellent in their service, build and communication. I couldn't recommend them more and our new office has been the perfect addition to our house.
Really happy with the whole process…
Really happy with the whole process from discussing ideas to completion. We look forwards to using our new garden room for years to come.
Great new office and music room
The new garden office/music room looks great. Installation was quick and completed on time. Communication was brilliant and response to any questions were quickly answered. Overall a good experience.
Absolutely incredible service
Absolutely incredible service, from going to the showroom to the completion of the garden office, Green Retreats' staff were all friendly and professional, willing to answer questions and always a quick phone call away. There were no issues in the slightest and I will be sure to recommend them to anyone who is looking for a garden office, well worth the money.
We would recommend Green Retreats to everyone
We would recommend Green Retreats to anyone, professional service, friendly works people, tidy and respectful. Everything was completed within 4 days, in a timely, efficient and careful manner.
A real standout product and service
A real standout product and service. I would highly recommend all aspects of Green Retreats.
I wouldn't hesitate to recommend Green Retreats
I am very pleased with the quality of my garden room and I can't speak highly enough of the Green Retreats staff - from the showroom to customer care to the expert installers and tradesmen. They have all been so nice, helpful and thoroughly nice people from start to finish. Nothing has been too much trouble, their work is excellent and they have been incredibly polite and respectful when working at my property. I wouldn't hesitate to recommend Green Retreats.
The whole process was smooth and this…
The whole process was smooth and this company are friendly and professional. I would not hesitate to recommend them.
Brilliant turn-key solution
I have had absolutely no problems with this company. Everything from pre-sales to sign-off ran on rails. Given how stressful any building project can be, this was a huge relief. The firm worked round our other contractors easily. The teams were extremely pleasant, knowledgeable and informative. Project coordination was superb. A very happy customer.
Outstanding service given by all…
Outstanding service given by all members of staff, right from the welcome when entering the showroom, to the actual order processing and the building / facilities team too. Highly recommend the company for exceptional service and also products too. There is a garden building for everyone, for every purpose.
Ms Jenny Beale
Enjoying our new garden room
Enjoying our new garden room, even with the weather turning cooler. Would recommend Green Retreats, excellent customer service, quality and practical design. Installed with minimum fuss and a professional attitude all round.
My perfect retreat.
I asked Green Retreats to build me a garden room I could use as a gym and this is exactly what they did! I visited the showroom and looked at all the options, and choosing the right building was made a lot easier by being able to physically walk around, and into, all the different size and style buildings that GR offer. With the help of my dedicated personal care administrator I was taken through the process of ordering, fixing construction dates and at every step of the way, any questions I had were answered promptly. I live a considerable way away from the GR company but this did not seem to be a problem and once we had prepared the site in our garden, following GRs very detailed plan, a date was fixed for the work to be carried out. Firstly the base team of 2 arrived and then the following week the construction team of 4 drove down and spent 2 days erecting the building, followed by 2 electricians and a man to put up the blinds! The whole process was done professionally and I was so impressed by how friendly and efficient all the GR staff were. I cannot recommend this company highly enough and I do so without reservation. I now have a perfect gym. Thank you one and all at GR.
Don’t hesitate - exceptional service and a great product
Professional and highly attentive service from beginning to end. The garden room also looks fantastic.
A great service from beginning to end
A great service from beginning to end. The whole process was made easy and stress-free by the people at Green Retreats, who provided regular updates on the progress of my order. From the initial quote, to the site survey, base installation, through to the final construction, all Green Retreats employees were a credit to the company. All were very punctual, polite and worked quickly and efficiently. The base construction took half a day, and the completion of the building took a day and a half. I am extremely pleased with the final result, as are the rest of my family who now spend most of the day at the end of the garden. Several of our friends have enquired about which company we used, and I have had no hesitations in recommending Green Retreats to them. Thank you Green Retreats.
Great product. Efficient sales team and installation teams. Everything was completed in a timely fashion as promised without any problems whatsoever. The garden building we now have looks like it was designed for our garden and not merely a basically ‘off the shelf’ product albeit to a size to fit the available space. It will be well used over the coming years.
Great service throughout
Great service throughout. Helpful at every stage, no sales pressure and we are delighted with the finished room and the standard of craftsmanship. The support staff and installation teams are first rate and every element went as promised and planned. I would recommend Garden Retreats.
A great experience
A great experience from start to finish. I visited the showroom and was so impressed with the range. Everyone I dealt with - showroom team, site surveyor, base team, build team and electric team were professional, thoughtful, tidy and great attention to detail. Any query I had, Rebecca (my point of contact) replied so quickly. I looked into a few other options for my garden studio and I am so pleased I chose Green Retreats. My family joke that it's my 'shed' but it is anything but - excellent construction and beautiful inside and out. Thank you Green Retreats!
4 x 3m Expression Install
Today marks the last day of our office install (the electric bit) and soooo excited that we can now move in! Green Retreats have been excellent from day 1. We visited the showroom and went for the expression although all their other options are equally as stylish. The office is for both my wife and myself (and maybe one other from time to time so we needed a bit of space (4x3m). We had three separate teams come out during the install (Base, Main Build and Electrics) and all three groups were clean, informative and punctual. In the end they delivered more than we realised we where getting (The electrics working well with our tp-links, extra spots, motion sensor outdoor light, additional underground cable...) If I was being super critical I'd have to press my buzzer at the quality of singing from the team one afternoon but I'm no Simon Cowell and they are not onsite to entertain. The Mercury Music Prizes loss is the Garden Office Industries gain. Would definitely recommend Green Retreats!
Thrilled to bits with my new studio
Thrilled to bits with my new studio! :-) I can't recommend Green Retreats enough, the experience from start to finish was first class, in terms of the quality of the build, the workmanship, and how our project was managed. Everyone in the show room, admin office, and the on site workers, were friendly, efficient and customer focused. A very minor issue with the siting of the heater was resolved quickly, and I only mention this as things can go wrong, but it's how a company deals with it that shows how customer centric they are.
Very good work
Very good work - value for money - came when they said they were going to come - very polite workers
Great product with Great Installation teams...Looks Fantastic!
Great product with great installation. We had a fully plastered, decorated, electrically connected, cedar clad building installed. All as per the specification and all the installation was at the agreed dates and times. No issues at all and we are very happy with the process from Start to finish We had to get planning due to our location and GR supplied all information I requested for the council's planning officer - again no issues.
5 years on - great apart from the doors...
UPDATE! Back up to 5 stars: The Green Retreats folk called me, sent one of their most experienced fitters - and after a few hours experimenting with spacers he's sorted the doors. The locking is smooth, and no more draughts - not sure about spider exclusion yet! Great customer service... ------------------------------------------- *** My 4x3 garden office was installed in 2013, and I love it apart from one glitch - the doors... GR have been back twice to look at them, refitting them the last time, but there's still a gap at the top (as in I can see daylight!) and they don't lock easily. As well as letting out heat in winter, the gap allows an influx of spiders - especially now which reminded me write this review! If it wasn't for the doors I'd give a happy 5 stars - the quality elsewhere is great and the installers were excellent. I'd also recommend that when going through the specifier, go for as many sockets and other "upgrades" as you can afford! I'm so glad I went for the extra decking and additional lights, but regret not going for blinds...
We are really delighted with our new…
We are really delighted with our new home office and once I had decided exactly what I wanted, it was a very smooth and straightforward process. It has been a major decision to move from our existing 750 sq ft office to the new Garden 30 sq m set up, but I am sure that the new unit will fit the bill. It looks attractive and with careful planning we should fit in comfortably. We have fitted a bathroom, kitchen and air con. Green Retreats have been extremely helpful in the planning and organisation. The fitters were all extremely friendly and nothing was too much trouble for them. We would highly recommend Green Retreats to all
Our garden room experience .
Our garden room experience went very smoothly from start to finish. Would recommend going to the show room first as this gives you a good feel for what you are getting. The whole process from beginning to end took 4 1/2 months. The staff were extremely helpful.
No reservations recommendation
At every stage of of my Green Retreats experience, from the initial browsing of the website to the finished garden room, I have been delighted. All the staff I have dealt with have been helpful and more than pleasant to deal with and their knowledge and efficiency has been unquestionable. I have no hesitation in recommending Green Retreats to anyone thinking of adding a garden room and, in fact, have already done so - I love my studio.
Very pleased with our garden room.
Very pleased with our garden room; a high quality product. Excellent service from the customer care staff and very helpful when we had problems with planning. Friendly and efficient installation teams. Highly recommended.
We made a visit to the showroom in Mid…
We made a visit to the showroom in Mid June 2018. As we were travelling, we arrived quite early, before opening time. We were invited in before opening time and given fresh coffee, so off to a favourable start. We were then shown the buildings on display and were given ample opportunity to ask questions and to discuss our requirements. We had a good idea of what we wanted and at no point was there any pressure applied to add optional extras, unless we specified that we wanted them. More brownie points earnt there. We decided there and then on a 6m x 4m inspiration room and paid our modest deposit. The site survey happened a week later and we had an install date for early September. Being school workers, we explained that August was better for us and were promised that if a cancellation or delay in another project arose, we would be offered an earlier date. True to form, that did happen and we were all set for mid August. After a scorching few weeks the base day arrived. The heavens opened and it poured down all day. At no point did the four guys on the base job complain, instead they just got on with the job. The following week, the install was scheduled for three days from the Wednesday on. The guys arrived bright and early and really put in a long shift on day one. We were fully involved in decision making and the guys did a faultless build. It is clear they take pride in their work and the attention to detail is admirable. Following the build, the two man electrician team arrived and efficiently went about the job in hand, all without issue. Then the blinds were fitted a couple of days later, again with no fuss and yet again by a friendly guy. Throughout, nothing has been too much trouble. All are a real credit to the company. And finally a BIG thank you to Rebecca, our customer advisor, throughout the process. Always quick to answer my many questions, no matter how trivial, and always keeping us up to date on developments both via phone calls and emails. It was a pleasure from start to end, so a big thanks to all at garden retreats. Service to this level is an art form, and the company should rightly be proud of the teams and all they do. We are delighted, so once again, our thanks to all. Ian & Jenny