It's so beautiful it looks fake!
We have had an amazing experience from the start to completion of our build. Our base and build team were both fantastic and professional. From the moment we stepped into the showroom we fell in love with the whole range of Garden Offices and it looks like a magazine looking into my garden at the moment. We keep pinching ourselves. Its beautiful. Thank you GR for developing such an amazing product.
Samantha Jayne Hughes
Great building, not so great communication
I love my new garden building and the installation and service from the technicians has been great & very professional. Unfortunately the customer service and communication did not match this experience. TWICE I was given a date for a blinds installation and waited in as instructed but nobody arrived and it was only after I had been waiting half a day & contacted my customer service representative that I found out that there was a "mistake" and the blinds weren't coming. This happening once would be unfortunate, but they did it to me again the following week. This morning I had some guys arrive at 8.30 to look at a possible issue with the slidefold doors and they were lucky I was here because this visit had not been arranged with me. I am happy with the quality of the building and everyone who worked on it, however I would expect far better customer service and communication.
From start to finish, our experience with Green Retreats was fantastic. Every member of staff encountered on our project was friendly, helpful, efficient and professional. We are delighted with the end result - our new garden office - which has made a huge difference to working from home. The superb tools on the website which allow you to customise and plan the layout of your building helps to bring it to life. Many thanks to all at Green Retreats who worked on our project, with special thanks to the installation team who did the hard yards! Highly recommended.
Green Retreats has been great to work…
Green Retreats has been great to work with,arrangements and planning was efficient and straightforward. Everything went smoothly, I could tailor my building plan to my needs with help and advice from customer care and a really helpful visit to the showroom. The different teams on site were professional and hardworking. They created no disruption to us and left everything looking great . I love it and can't wait to get it fitted out! I would recommend this company to anyone wanting a really beautifully made garden room .
We really wanted to use this ethical company. However, we made an appointment to visit the showroom and were provided with a brochure and price list. We immediately arranged a site visit and the surveyor even borrowed our brochure to check a detail. The estimate then provided was approximately £1500 in excess of the price listed. When queried, Green Retreats took a month to state, '...prices have increased in the last couple of months due to the demand.' No apology was issued and interestingly, we are now unable to log into the original account. Having never given a negative review before, we felt the lack of transparency begged at the very least, an apology. Needless to say, we have now purchased a garden room elsewhere.
Graham and Helen B
Excellent from start to finish
Excellent from start to finish. The lads who did the base worked in some tough conditions and did a great job. The build team equally did an exceptional job. Checking I was happy with the build and what they were doing. Finally the electricians did a brilliant job, so neat and tidy. Ran me through everything, and made sure I understood what they had done. We are so happy with our retreat and what it has added to our home.
A professional product with a high level of service
Superb level of expertise and quality of workmanship at all stages of choosing, planning, construction, installation and finish. Excellent proactive support from office. Friendly but unobtrusive, builders and electricians all of whom worked hard and tidily. I was pleased that I made the effort to visit a showroom to see various garden room models and check sizing. There was no selling pressure and straightforward, patient explanation. I'm delighted to recommend his company and their product.
Excellent build of our music studio
Excellent build of our music studio. Delivered on point. Builders were very professional, polite and friendly. The studio looks amazing. Thank you Green Retreats, totally recommend you.
Absolutely love Green Retreats
Absolutely love Green Retreats! They were a delight to deal with from the moment we made our initial call right through to the completion of the project. The design, the quality of the materials, the process, communication, responsiveness and general helpfulness were all top class. As is often the case in business, it is the people that add to the experience. From the guys that laid the foundations to the team that built our Retreat to the electricians they were all absolutely a credit to the company. Their punctuality and work ethic were matched by the quality of the work. To a man they were pleasant and engaging. Our Customer Care Administrator, Krystal was fantastic to deal with.The communication throughout the process was so good. We look forward to enjoying many hours in our new garden room. Many Thanks!
Superb process from beginning to end
Superb process from beginning to end, it really does include everything from start to finish, no extras or surprises that you might have to do yourself. We were looking to utilise the space in the garden for a family area and in these times working from home, creating an office space. The process is pretty seamless. From using the online tool to keep amending and tinkering with designs to finalising that via an online planning review and then site visit. It's all easy to follow and has great levels of communication throughout from your assigned person. This was all done in lockdown, when we could, we visited the showroom to see the materials first hand, which really helped with those finishing design decisions. The build itself was planned out clearly and then each step was followed from the base, to the build, to the plasterers and electricians. The installation was great and the team were hardworking, polite with attention to detail and always checking in to make sure we were happy. The outcome is a great building, lots of space and now no commute. Lots of great feedback from friends and family (the ones that can visit)
Fantastic from start to finish
Fantastic from start to finish. Very thorough and to the staff were so polite. They were very tidy. Great job and very happy with the building.
This company has got it right. From design to final sign off of, this is a very smooth process. The online portal is a genius way of managing everything. It allows you to design exactly what you want, with the prices of all of the upgrades clearly visible with no hidden surprises. You can go back and edit the design at any time before it goes into the manufacturing stage and we were even allowed to alter the internal electrics at a very late stage. The only items that couldn't be quoted at time of ordering were the electrical connection between the house & the garden room and also extra supports and steps that we would need as the room wouldn't be on flat ground. We needed the surveyor to visit to quote for this. Even during a pandemic the company were in touch with us with updates to the delayed project (due to lockdown). Once the country opened up again the teams of people came, on the dates & times detailed in the schedule with smiles and professionalism. They did it all, literally within such a short space of time we had our perfect garden room. I'd definitely use them again!
Really good experience from start to…
Really good experience from start to finish. Quality seems excellent so far. All the staff were great. With a short delay due to Covid, service was resumed and they turned up early and on time when they said they would. We absolutely love the garden room. It looks fantastic. Just need more than one!
Mrs Lorraine Slade
Enjoying the new garden office!
Great experience. Teh team were able to accommodate slightly complicated requirements. Friendly guys working on the install. Enjoying the new office!
Probably the best company I've ever bought anything from
I cannot speak highly enough of Green Retreats, if there were 6 stars I would give it to them! From the minute we stepped in their showroom the experience was first class. Renay Vaughan was our Sales Consultant and her knowledgeable and consultative approach was brilliant. We placed an order there and then and the hand off to Rachel Boothaway our Customer Care Manager was very smooth. We must have had 10 or so of their workforce on our site at any one time and every single person was pleasant, polite, consultative and it gave us a lot of confidence that the end result would be what we needed. Every single interaction with this company was first class and the end result is a brilliant Garden Room, very high quality, very efficient. I couldn't recommend this company more, would certainly purchase from them again and recommend them to anyone!
The guys worked very well as a team…
The guys worked very well as a team together, very pleasant attitude , left no mess and made sure I was happy with everything. They got the job done and my inspiration garden retreat was up sooner than I thought. I am one very happy customer. Thank you so much 😊
Simply amazing. The whole process, from beginning to end, was amazing - even with the added complications of a global pandemic. I was so impressed with Green Retreats and I would recommend them in an instant, to anyone. Every single aspect of the build, from day 1 planning to completion was done with no fuss, great communication, excellent service, friendly and knowledgeable staff, I literally do not have a single bad word to say about it all; and this includes every single person that's turned up on site to do any amount of work - from minor to major - they've all been impeccably polite, hard working, prompt, communicative, helpful, just can't fault them. Many thanks to the team there, I would not hesitate to use them again.
We are very pleased with our new Home…
We are very pleased with our new Home Office. From order to installation the process has been easy. We would recommend Green Retreats to anyone looking for a beautiful home office.
This was our fourth Green Retreats…
This was our fourth Green Retreats building. The other 3 are fully used and standing the test of time. Treat them once a year and the wood looks like new. We liked the simplicity of the installation process and that Green Retreats are a 'one-stop shop' was great, with little or no need for any other trades to support the installation.
Green Retreat garden office
If you are thinking of building a summerhouse, home office or a hangout retreat go and visit Green Retreats amazing show room in Aylesbury. It's worth a trip. I have built a garden office and its amazing. I did a lot of reserach before visiting Green Retreats and I was not disappointed with my choice. My builiding is spacious and looks amazing both inside and outside. The support we have had from Green Retreat staff from purchasing to building to paying for the office has been exceptional. Rachel and the customer care team are great. My one regret is that we were not advised fully on how to do pipe work for the water works and should have done the laying of pipes whilst we had the digger and mapped out where the pipe work needed to go. Oh well live and learn. However, Green Retreats is a great company and I would highly recommend that if you are thinking of putting a retreat in your garden you use this company.
Mrs G Thomas
Green Retreats' excellent and professional teams
I would like to personally thank the base installation, building and electrical teams for the excellent work they have done on my garden house. Their work was of the highest quality and the garden house I have now far exceeds any expectations I had when I first ordered it. The teams did their work with little, if any, disruption or damage to my property and left the site clean and tidy. The base installation and building teams led by Ian and Lee in particular had to handle some unpleasantness from a neighbour, which they did in a very professional and respectful manner. My customer care administrator Rachel also did an excellent job helping to shepherd me through the process (despite the tardiness of my replies!) Green Retreats have excellent teams working for them and I would have no hesitation at all in recommending them to friends and colleagues.
Helpful and efficient, with a beautiful garden room result.
Every person we came into in contact with at Green Retreats was courteous and helpful. The build itself was undertaken with no fuss, efficiency, and good spirits, despite the dreadful weather and was completed on schedule.Very pleased with the result. Would totally recommend.
From the initial enquiry,all the way…
From the initial enquiry,all the way through to completion of the project, Green Retreats have proven to be the most professional company .The customer care team, the surveyor and the amazing build teams,have all been exemplary.The build was trouble free despite terrible weather and the result is a beautiful garden art studio. To say that I am incredibly pleased is an understatement ! Thanks Green Retreats ! Highly recommended .
I am so impressed with my garden room
I am so impressed with my garden room, it doubles up as a music room for my son and an art room for me. Green Retreats were very professional and efficient from start to finish and did a fantastic job. I would definitely recommend them if you want a quality job. Shirley
Big thank you to all at Green retreats
Big thank you to all at Green retreats, from our first visit to the showroom and to the final installation the whole team were very professional and all lines of communication were good. We are very happy with the finish and look forward to many years of enjoyment .
WARNING please be careful when using Air conditioning unit in Summer conditions
Further to my review of Feb 2020 and what was known at that time i have now revised my review of GreenRetreat as a result of using the LG Air Conditioning unit purchased from them during the warm weather in July/August. I was fortunate to have a monitor in the garden office by chance when the PPM CO2 readings hit 3,000 (dangerous if prolonged time and causes drowsiness - 1,200 is the advised acceptable level for healthy home and work environment) this was despite having trickle vents and the window partly open. Anything above 1,200 is considered dangerous for long periods of time as you could become drowsy. When reported to Green Retreat customer service suggested that I buy plants for inside the building that is how seriously they took my complaint. When escalated then to their legal team they felt that Green Retreat did not need to warn any future customers of the dangers when they are purchasing a Green Retreat building with air conditioning from them and this s evidenced by a lack of information in sales and marketing materials I am presently taking legal advice as I would not have purchased the air conditioning unit had I had been made aware of the dangers and implore anyone that has purchased these items to check the CO2/PPM measurements and to also escalate to Green Retreats to ensure that they take appropriate actions the same advice applies to people looking to make a purchase.
We found the company helpful and supportive with good communications. The end result was as described and we are extremely happy with it.
What a fantastic company!
What a fantastic company! We were let down badly by a business that went into administration and we were left in a hole, literally! The whole Green Retreats team stepped up and came to our rescue and finished the job. We couldn't be more pleased! From the initial design, through customer support, construction, installation and final handover Green Retreats were outstanding in their overall application and, as a family, we would highly recommend them to anyone requiring additional independent garden accommodation. Wonderful team, thanks again! Roger, Bridget, John and Sarah.
Right from the very beginning, Green Retreats were fantastic to work with and supported us throughout. Every detail was discussed, no matter how big or small the detail. We couldn’t believe how quickly the project was completed. A grand job by all concerned at Green Retreats, thank you for the new building!
Fantastic experience from start to finish.
Fantastic experience from start to finish. Everything was so simple and straightforward. And what made the difference was dealing with real people, from the site survey and build in person to someone (Amanda) being at the end of the phone for any answer or issue. Amazing service, always friendly. Always on time and never too much hassle. The quickest process ever. Would not hesitate to use again.
Very good from start to finish
We have been very pleased with all the people that came to do each steps of the work. They have all been really Professional, polite and nice. They made the whole experience very enjoyable and smooth. You really have a cracking teams of experts. Also the customer care service has been really on top of everything your service is really great and we feel we had excellent value for our money.
Outstanding service & superb buildings
Green retreats have probably been the best company I have had dealings with as far as I can remember. The customer service in every area has been outstanding. From Initial dialogue and communication with the GR Staff and every team that were sent to do their part (Consultation, Fitters, Electricians, Flooring , Air conditioning etc ), the experience has been faultless. The building is superb (Sound proof pack) and the soundproofing is well beyond what I expected. I would seriously advise anyone looking for an outbuilding / office to put Green Retreats at the top of your list. The LG air conditioning is also a God send - to be able to get the room warm via an app on my phone before entering the room in the morning is a seriously good perk! Chuffed
Very impressive project management from…
Very impressive project management from start to finish. Helpful, organised and efficient. I'm very pleased with the whole process.
Our Green Retreats garden office with storage area.
Our Green Retreats garden office with storage area (at the back, partitioned from the office and with it's own door), was completed two months ago, and my wife and I are delighted with it. The building is well-designed and well-built, with excellent insulation and a plaster and paint interior finish, with our choice of paint. The air con heating and cooling works well and makes little noise. The project went smoothly from start to finish. GR staff were attentive and professional. They listened to what we wanted, checked they had understood gave good advice, and did what they said they would when they said they would do it at every stage. The specification and pricing was detailed, and all the work was done to a high standard. (We were responsible for site clearance and levelling, although GR surveyed the site at the start and checked progress. We chose an excellent local electrician to arrange the power supply from the house, although I am confident GR would have done that to a high standard, also.) The process could hardly have gone better, and the end result is brilliant.
Thank you x
Thank you for such a smooth and professional experience . Both the base team and the installation teams were great. We couldn't believe how quickly it all came together and the the quality and finish is excellent. Communication from Celia was also amazing!
Great finished product, great customer service
I had a smaller garden unit built as an office / homebrewery in SW London and could not be happier with the excellent finished product and good customer service. Highlights have been, good finished product, responsive to questions, efficient and friendly contractors, able to accommodate any requests. I usually prefer to leave a comment on what could be better, but in this case I struggle to come up with anything relevant.
Following on from the garden room being…
Following on from the garden room being installed last week,for the last couple of days Josh has been plastering the walls. Again, the service has been excellent and extremely professional. A great job done to time. Thanks very much indeed.
Martin Dunford's team (Green Retreats)…
Martin Dunford's team (Green Retreats) has spent the last few days building the garden room in my garden. It has been terrible week of rain, sleet and wind but everyone has been polite, helpful and cheerful despite these awful weather conditions. I couldn't recommend them more highly.
Good product, Poor installers, terrible after care.
Showroom staff excellent, product really good. My installation team really poor, room not fitted straight. loads of snagging issues afterwards, Roof had to come off twice and needed 4 extra visits to get room to a decent standard. Company never accepted full liability and i was left to feel disappointed. I do understand I was a one off after so many good reviews but I was left disappointed at the lack of ownership of mistakes from green retreats afterwards. For such a high price I expected much better. I wish I had used another company
I took a long time researching many different options for my much wanted garden building to use as an art studio and the quality of Green Retreats’ buildings could not be matched. Whilst the team in the showroom are great and all very helpful I cannot praise Steve and his team who came out to install it highly enough. They were all very professional and efficient (and smiling despite the awful weather each day) and Steve as team leader made sure everything went exactly to plan. The electrician who came to connect everything to the house was great too and explained how I could have the outdoor sensor, head/deck lights, wall lights and panel lights set to switch separately and therefore more practically for me which was so appreciated. Not only a great product but such a great team from the shop floor out to the installation. Thank you so much.
Excellent product and service
Excellent product and service, everyone who was involved in my home office's construction were pleasant and helpful to deal with. I love the finished result, it really is the best way to add space to your home without hassle or major expense. Mine is to be used as a photographic studio, but to be honest I love it so much, I think I'd just have one anyway as it adds extra space to my home perfectly and i just like sitting in it and looking at the garden!
Absolutely over the moon with my Green…
Absolutely over the moon with my Green Retreats Expression garden room. Perfection! Great team of lads from groundwork /erection team and electricians not forgetting Rachel who oversaw the project. Cannot fault the service in any way. They will be my first stop if I need any other garden building.
We simply love our Expression Garden…
We simply love our Expression Garden Studio, I cannot rate this company highly enough. The whole experience from the easy to use on-line configurator, visiting the showroom which is packed with inspiration and ideas, the sales support team, the ground workers, Tom and his team of installers this week, working in very difficult weather conditions right through to the electricians and finally the blinds being fitted. The whole experience has been first class from start to finish.
New garden room.
Very impressed with all aspects of Green Retreats From start to finish the whole process was very professional, from the initial design, through to the installation team and the support staff. We are enjoying our new room and would thoroughly recommend Green Retreats.
Great company to deal with!
So pleased that we were recommended to Green Retreats. From the moment we visited their vast showrooms at Westcott to sitting here today in our wonderful new garden room, the experience could not have been better! This is a very professional company that obviously takes pride in its people and the quality of its installations. We were kept fully informed from start to finish, the chaps that installed our garden room arrived on time even after a three hour journey. They were extremely hard working and paid great attention to detail. I can’t praise them highly enough and would be more than happy to recommend them.
Brilliant new home office!
Extremely pleased with our new home office. The guys who installed the office, painter and electrician and also the blind fitter were all very professional. Impressed at how tidy everyone was and great that the site and brand new office was left immaculate when finished. A friendly team. Great communication from everyone at Green Retreats. Well done.
Excellent quality and service - highly recommend
Extremely impressed with Green Retreats from start to finish We ordered a 7 x 4m Pinnacle cabin From the initial survey, flexibility with the online configuration, customer service responsiveness and excellent quality of workmanship - it’s been a seamless and very efficient and consistently high quality experience from start to end I had a number of queries and requests, which were all dealt with very efficiently. My wife and I are very happy with the end result We’ve worked with other building / renovation companies in the past - but this was by far the best experience Each of the specialist workers (foundation, plasterer, painter, electrician, aircon) were very consultative and capable, as was the customer service rep (Rachel) In particular I’d like to call out Matt and his team who did the bulk of the work building the cabin, working tirelessly until late in the evening to get the job done on time. Really excellent Thank you
Outstanding end to end service
We looked at several online suppliers of garden rooms but settled on Green Retreats for a couple of reasons; firstly, for their attractive, modern design and secondly, we liked the all-inclusive pricing. The end to end process of configuring the building, placing the order, ground works, installation and post sales service was outstanding. The build quality and the materials are all of the highest order. Communication was excellent at all stages. Even when there were a couple of small snagging issues post build, the Green Retreats team drove out to our property and resolved these quickly and professionally. The project is now nearly complete and the building looks stunning and its surroundings. It has definitely exceeded our expectations and we would highly recommend Green Retreats to anyone looking to buy a garden room.
Beautiful garden room & stress free…
Beautiful garden room & stress free process! I can't rate Green Retreats highly enough, the whole process from first visiting the showroom to completion was all so easy and straightforward. We needed planning permission, due to being a listed building, but Green Retreats helped us with the drawings and materials to make this part as easy as possible and we kept in touch throughout the process to make sure we could start the build as soon as permission was granted. After this it was just 4 weeks from start to finish. All the builders, plasterers, painters, electricians etc. were very polite and helpful with any queries we had. I would recommend green retreats to anybody.
A great job from Green Retreats
From start to finish the process was very smooth and everyone we dealt with at Green Retreats were helpful, informative and keen to ensure everything went to plan. The garden room is amazing! The finish is high quality and I am sure that we will enjoy it for many years to come.
I am incredibly pleased with the end product and have been incredibly happy with the service received from every person I have dealt with from Green Retreats! Every part of the installation was carried out by a friendly, informative and helpful team! We absolutely love our retreat which has created a great working space away from the house! Thank you very much 😊
Choosing Green Retreats was one of the best buying decisions I have made
Choosing Green Retreats was one of the best buying decisions I have made. From start to finish, they were professional, helpful, thorough and efficient. The garden office itself is exactly as was chosen. Every detail was precise and well explained, in person at the fabulous showroom, and in the subsequent documentation. Without exception, everyone we dealt with was organised, pleasant and attentive. I couldn’t speak more highly of the service received nor the product. Thank you very much.
We are delighted with our new Green Retreats garden room which had its final fit last week. The whole process, from visiting the showroom (which was extremely useful), through survey, ordering and various stages of building has been well managed and well executed. Our customer service contact, Celia Hodgson, has been very helpful and supportive throughout. All the build teams have been professional, friendly, hardworking and made a good job of clearing the site at the end of each visit. The only issue which caused slight disappointment and frustration was lack of communication when planned visits were changed on 2 occasions and I was not informed, but had to phone the office to ask where the expected teams were! However, this only caused a day’s delay each time and customer service was very apologetic and sorted it promptly. Overall, our experience with Green Retreats has been excellent and I would definitely recommend them. We have been so excited to start using the lovely new space this weekend. Thank you to all the teams involved.
Stunning Sewing Sanctuary
From start to finish there was no pressure to buy, we were treated with respect by everyone, questions were answered fully, nothing was too much trouble for any one. The teams who built the retreat were polite, clean, tidy and very efficient. They left no rubbish, clearing up as they went and put up with my questions when I was home. The office ladies were also very helpful and patient with my worries. The whole experience was much less stressful than I expected and we now have the most beautiful “Sewing Sanctuary” for me to enjoy. It is also a beautiful structure to look at from the house. We will have no hesitation in recommending you to friends. Thank you so much.
Delighted with our Garden Room
We initially chose Green Retreats for our garden room based on their designs we looked at on-line. A representative visited us and gave excellent advice on its location and how the site should be prepared. Before confirming an order we traveled to their showroom to view their products in person and were impressed with their quality and the friendly personal advice we received without any hard-sell pressure. Once the order was placed their communication was good, their workmen friendly and helpful with everything happening on the scheduled dates. We are delighted with the result and already spend a lot of time in our new garden room.
Green Retreats recommended.
Visited the showroom which gave us a very good idea of what was available . Very good experience. The dates for base and install were kept to. Everything very professionally done including the electrics and blinds. Overall very pleased with the service and the end product.
Fantastic Product & Service
I am delighted with my new 5x3m garden office. It has been the smoothest building project imaginable. They did everything: electrics, foundations, ethernet etc ... and everything well totally smoothly. Really high quality product. I couldn't recommend more highly.
Review of 4x2 M Outdoor Office
From my very first communications with GT I was impressed. Their staff were so friendly and helpful via email and then via phone. The lad that came to provide the quote was knowledgeable and helpful and he made the whole thing incredibly easy. The guys that came to deliver and install the office were brilliant, they did an amazing job in very little time and cleaned up after themselves very well. I cannot recommend Green Retreats highly enough, they are a very professional company who's staff were excellent in every way. The office looks sensational and, I thought, was very reasonably priced compared to some of the other quotes that I had.
Impressed by the team and pleased with our new Garden Room
We are very pleased with the garden room and were impressed by the base, build and electrical teams that were with us last week. All were very professional and good examples of team work at its' best! We would be happy to recommend Green Retreats to any future customers based on our experiences and the quality of the finished building.
Really impressed. Visited the showroom and fell in love with these buildings. After popping down the deposit was built in less than a week and now I'm all up and running with my little office. Everyone that comes to visit is more than impressed and at least one of my clients will be having one in his garden.
Just had a garden room installed and…
Just had a garden room installed and all I can say is the whole process went very smoothly,from the visit to the showroom ,customer care the whole team of installers including the foundation team and electricians to the man fitting the blinds everyone was spot on. The buildings might seem expensive but it’s a quality product,I would highly recommend Green Retreats
Truly exceptional service and quality
After much deliberation and researching for a garden room/office space I finally decided on Green Retreats. The reason, they offer a complete and thorough service with no frills gimmicks or intense sales pitches. The staff are extremely helpful and have excellent knowledge to help support you every step of the way. Each building can be tailored to your needs which is what I like along with the fact all the work is completed by the company from the base to final finishing touches. The overall experience is second to none, with the delivery and installation working like clockwork, to the point where a step was made and delivered to site on the day of installation after realising I wanted a step built. All the workmen were professional courteous and worked extremely hard to ensure the building was installed in two days. Everyone who has seen the building is impressed and I am now looking forward to using my office garden room, I would highly recommend Green Retreats.
Green Retreats is a fantastic company…
Green Retreats is a fantastic company from the showroom visit to the building construction. All the employees are very professionnal, nice and dedicated. The quality of product is great, very good finish and fit perfectly in the garden. Overall excellent experience.
We had an excellent experience with GreenRetreats
We had an excellent experience with Green retreats, right from the beginning they guided us through the process and helped us choose the right unit to suit our families needs. The installation was great and the guys working were always very friendly and tidied up afterwards.
Harold & Louise Penberthy
Really quick and easy
The process of getting a garden room built was really easy and very quick - less than a month from visiting their showroom to getting the keys. The customer care was great and they always responded to emails, queries or calls. The work men arrived when they said they would and worked really hard with minimal disruption to the house, even when taking the panels and tools through, and they even cleared up after themselves. The base only took half a day to install and the building was up and finished in 2 1/2 days. The only reason I gave it a 4 was because they changed the date for the installation of the base very close to the time, which meant I had to change work around in order to be there. I would highly recommend Green Retreats - I now have 2 extra bedrooms at a fraction of the cost and time it would have taken to extend the house.
I am absolutely delighted with the…
I am absolutely delighted with the service from Green Retreats. Heather Cresser my assigned customer care lady was so helpful and efficient. The team who worked on my studio over a period of three weeks did an amazing job, punctual, tidy, professional friendly and gave me lots of helpful tips. I wouldn't hesitate to recommend and use them again in the future. Thank you Green Retreats fab team Marceena Comber
Green Retreats are a class act
Green Retreats are a class act. Everything happens on schedule and to a very high standard. Everyone involved is unfailingly helpful, friendly and efficient. I would recommend anyone considering a garden room to talk to Green Retreats.
Brilliant, can't fault them.
guys turned up on time, explained everything, were brilliant. the building is great and so worth it. the lady at green retreats was so helpful. If a garden retreat is what you want, this company you can't go wrong. thank you Emily.
My therapy room looks fantastic
My therapy room looks fantastic. The whole experience was really good from the initial meeting at the showroom, the construction and the liaison with the care team. Everything went really smoothly. The guys turned up on time and just got on with the job and cleared everything away each day. Would highly recommend Green Retreats for your garden studio.
The final room is superb
The final room is superb, but it is the overall experience with Green Retreats that is so good. They do exactly what they say they are going to do, when they say they are going to do it. Every person involved in the process was unfailing polite and helpful, nothing was too much trouble. Thank you!
the guys were there at the time and…
the guys were there at the time and date stated , they were very clean in all aspects of the work and cleaned up every day .the retreat i have got is way beyond my expectations as were the work force , got to say they were professional in all aspects and in all departments, with a special thank you to Amanda who kept it all ticking over and nothing was too much trouble for her , she just sorted it out , would recomend this company and product to all . Thank you Garden Retreats .
Brand new office in my garden, built in three days. What more could I ask for? Excellent.
Problem after problem after problem
A finish date of 7th Feb 2019 was planned but today, 22nd March 2019 we are still not there. Initially the foundations were put in the wrong place (despite them handling our planning app and knowing the exact location requirements). Since then we have had he building replastered 3x and repainted 3x due to poor quality plastering and an abundance of floor to ceiling cracks appearing.Also had a main door replaced and skirting pop off the walls amongst other issues. The building looks great but the sub contractors are not good enough. If I had the opportunity for them to take it down and refund me, then at this moment in time I would.
We are thrilled with the quality of our new garden room. The build went very smoothly. Also all the various teams that came to do the work were, without exception, professional and courteous and took care to make sure I was happy with what they were planning to do and what they had done. I am very pleased I chose Green Retreats.
Great Garden Room, Poor Customer Service Team
Great Garden Room, Great Instillation Teams, Poor Customer Service. The whole process has been great, except for that final stage. Sadly I found the customer service at the end lacking and it left a bad taste. One individual in particular just ruined the whole experience for me. The actual teams that installed though were great and I'm really pleased with the final product. Edit: I have just received a call and an apology after leaving this review. Hopefully it is just one of those things where we caught each other on a bad day as the rest of the customer service seems pretty good.
Very professional and efficient from…
Very professional and efficient from start to finish! Couldn’t be happier with the end product, exactly what I had in mind.
A superb building that everyone who has seen has raved about! Everyone at the company is very friendly and professional - a pleasure to do business with.
We have recently added a Green Retreats…
We have recently added a Green Retreats building to our Nursery and it is used so that our children can choose to be indoors our outdoors. The build was swiftly put up and the fitters were professional and kept us informed every step of the way! The office team are fantastic and it really helped that they provided all the information and drawings we needed for the planning application as we had to get if for our commercial property. A big thank you!
A great experience from start to…
A great experience from start to finish. Quality people and products.
THIS COMPANY IS ABSOLUTELY INCREDIBLE
THIS COMPANY IS ABSOLUTELY INCREDIBLE , i have never had such good service from the initial consultation through the ground work team to the team that installed the cabin the electricians and finally Keith the blinds expert. I cannot recommend them enough. The quality of the product is exceptional add to this the finish and care by the teams and you end up with a truly remarkable and beautiful cabin. Our garden is a small London garden however with the full glass frontage and the white internal finish, the garden now looks bigger. I would highly recommend a visit to their showroom as we made about six changes to our original plan and each change proves to be invaluable. I am so impressed i would like to work for them . ABSOLUTELY FANTASTIC COMPANY FROM START TO FINISH
Excellence from start to finish
I can not recommend Green Retreats highly enough. From start to finish the quality of service was excellent. No pressure sales, clear communication about the build before, during and after and always on hand to answer any questions. Most importantly a quality product to go with it. Thank you to all those involved in our build.
Excellent service from start to finish
Excellent service from start to finish. Rebecca was quick to respond to any email and made the whole process easy. The team of builders from survey, base, construction and electrics were very polite and tidy with there work, and the finished product is of excellent quality. I would happily recommend Green retreats to family and friends.
A fabulous retreat space.
Flexible, easy to work with, good advice and excellent installation team. Fabulous retreat room that we feel is good value for money.