Outstanding customer care
Review By: Caroline Winstone
Outstanding customer care from our first visit to the warehouse through to our final payment today; we were met with a friendly and well informed approach, our children were offered refreshments and were welcome to roam whilst we concentrated on our project. Communication was always clear and efficient. The design was exciting, we felt in control and looked after. The build itself kept on schedule. Any small / minor scuffs have been rectified with no issues or question.
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Amazing customer service
Amazing customer service, great showroom and knowledgeable staff that took us through the design and ordering process. Big shout out to Ella who looked after us.
Exceptional experience, fantastic installation.
Green Retreats have been fabulous. The Basebox is great, but what impressed me most were the teams who showed up at our house to install our garden room. I can't remember ever watching people work so hard and so diligently. The foundations team finished early, the installation team took one day to complete a two-day installation, and the electricians and air conditioning teams worked non-stop in some of the most atrocious weather conditions I have ever seen, finishing a two-day job in one day. The quality was excellent throughout. No corners were cut and everything was finished beautifully, including the clean-up afterwards. I highly recommend Green Retreats. Initially I thought that our garden room was relatively expensive, but after such excellent service and installation I realise that we got excellent value for money.
An excellent product delivered with a…
An excellent product delivered with a very professional service , I would highly recommend Green Retreats . Martin Dearnley Chichester
They had a personal touch right from…
They had a personal touch right from the start, but not over the top. Lovely young lady designed our new garden building to exactly what we wanted. Thank you.
Excellent office and a great team!
From the initial on-site visit and then throughout the process to completion of my garden office, Green Retreats handled everything very efficiently and professionally. the teams sent out to complete the construction were all fantastic, friendly and clearly very skilled. I’m delighted with the results.
They lied to the ombudsman
They lied to the ombudsman. They invented stuff and told lies to the FHIO, the furniture and home improvements ombudsman, who in turn were biased against me in their decision, which takes no account of the evidence. There is no appeals process with FHIO, which explains why Green Retreats did their best to wash their hands of me and hand it over to an "impartial observer". Deluded and dishonest.
Tom Tuite Dalton