5* star service
Review By: Catherine Erdal
5* star service
Customer Reviews You Can Trust
Take a look at our many positive Trustpilot reviews to see why our customers rate us 5 stars.
Overall, an excellent job. The room is exactly what I asked for, and was delivered and assembled on schedule. My only minor complaint is that the gang installing the base managed to spread dry Postcrete over my neighbour's drive and didn't let me know, let alone offering to clear it up. The rest of the installers were neat and tidy.
Top class customer experience!
Well, I have to say that the experience today with Bret and Phoebe was way beyond expectations. We were met in the warmest, friendliest way yet we had never been to the showroom before nor had we signed up. I think that straight from the first minute we were made comfortable, even our dog was greeted nicely and looked after with water etc. What we really liked about Green Retreats, particularly the 2 people who hosted us was that they really wanted to understand what we wanted and rather than try and inflate or complicate the choices and costs, they somehow achieved the exact opposite. Bret and Phoebe suggested cost effective solutions, simple and practical changes borne from experience and better alternative designs as we explored the showroom inside and outside, that we had overlooked or just not thought possible. This means that overall the high quality, flexible sizing's package from Green Retreats ticks more boxes than other equivalent competitors and offers much better value when you consider the cost of building groundwork foundations for instance which is included here as well as building installation, that is a winning combination in anyone's book surely. We will most certainly know where to place our order after our coming site survey.
We enjoyed being shown the Green Retreats garden offices and being shown the materials used to make the garden offices. It was presented in a very calming way. Our potential design was drawn up professionally on an iPad.
Had all my questions answered in a professional manner, staff was welcoming and informative.
Super friendly staff
Super friendly staff, great layout for the showroom with plenty of choices.
Very knowledgeable, low key positive experience, collaborative approach to getting the best outcome of design. Very enjoyable experience. Very friendly.
I cannot fault the process from start…
I cannot fault the process from start to finish. We previously looked at a green retreats garden room during lockdown and we were debating for some time about which design and style to choose, as well as the positioning in our garden. We purchased from Costco which was straight forward, and booked our site inspection on the way home from store. The appointment was within 10 days and we were given an installation date there and then. We were lucky however to be given a much sooner cancellation slot which meant we were able to enjoy and use our room for the summer. We were kept updated at all stages, the online system is easy to navigate with lots of choice's available. Delivery and installation was over a 3 day period with the base installed one week before a 2 day build the following week. The build team were on time, polite and courteous, even had time to play with our dog who was interested throughout the build. I’ve been in my room for 2 weeks now and I cannot fault the quality it feels warm and secure and I'm so pleased we chose green retreats.