Great building, not so great communication
Review By: Lisa Goldsmith
I love my new garden building and the installation and service from the technicians has been great & very professional. Unfortunately the customer service and communication did not match this experience. TWICE I was given a date for a blinds installation and waited in as instructed but nobody arrived and it was only after I had been waiting half a day & contacted my customer service representative that I found out that there was a "mistake" and the blinds weren't coming. This happening once would be unfortunate, but they did it to me again the following week. This morning I had some guys arrive at 8.30 to look at a possible issue with the slidefold doors and they were lucky I was here because this visit had not been arranged with me. I am happy with the quality of the building and everyone who worked on it, however I would expect far better customer service and communication.
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