Review

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We made a visit to the showroom in Mid June 2018. As we were travelling, we arrived quite early, before opening time. We were invited in before opening time and given fresh coffee, so off to a favourable start. We were then shown the buildings on display and were given ample opportunity to ask questions and to discuss our requirements. We had a good idea of what we wanted and at no point was there any pressure applied to add optional extras, unless we specified that we wanted them. More brownie points earnt there. We decided there and then on a 6m x 4m inspiration room and paid our modest deposit. The site survey happened a week later and we had an install date for early September. Being school workers, we explained that August was better for us and were promised that if a cancellation or delay in another project arose, we would be offered an earlier date. True to form, that did happen and we were all set for mid August. After a scorching few weeks the base day arrived. The heavens opened and it poured down all day. At no point did the four guys on the base job complain, instead they just got on with the job. The following week, the install was scheduled for three days from the Wednesday on. The guys arrived bright and early and really put in a long shift on day one. We were fully involved in decision making and the guys did a faultless build. It is clear they take pride in their work and the attention to detail is admirable. Following the build, the two man electrician team arrived and efficiently went about the job in hand, all without issue. Then the blinds were fitted a couple of days later, again with no fuss and yet again by a friendly guy. Throughout, nothing has been too much trouble. All are a real credit to the company. And finally a BIG thank you to Rebecca, our customer advisor, throughout the process. Always quick to answer my many questions, no matter how trivial, and always keeping us up to date on developments both via phone calls and emails. It was a pleasure from start to end, so a big thanks to all at garden retreats. Service to this level is an art form, and the company should rightly be proud of the teams and all they do. We are delighted, so once again, our thanks to all.

Ian & Jenny