Customer Reviews You Can Trust
Take a look at our many positive Trustpilot reviews to see why our customers rate us 5 stars.
Excellent quality garden room & very positive experience
Excellent quality build, with good customer experience from start to finish. I would highly recommend a trip to the team's showroom too, which was really helpful in helping us determine our exact requirements.
Green Retreats were brilliant from…
Green Retreats were brilliant from start to finish. Very professional and I'm delighted with my new garden office.
Ever since the first time we spoke to someone at Green Retreats they have been first class. From the way we were treated when we stepped into the showroom in Aylesbury to the day they installed our garden office. Highly recommended! Alan
It's so beautiful it looks fake!
We have had an amazing experience from the start to completion of our build. Our base and build team were both fantastic and professional. From the moment we stepped into the showroom we fell in love with the whole range of Garden Offices and it looks like a magazine looking into my garden at the moment. We keep pinching ourselves. Its beautiful. Thank you GR for developing such an amazing product.
Samantha Jayne Hughes
Great building, not so great communication
I love my new garden building and the installation and service from the technicians has been great & very professional. Unfortunately the customer service and communication did not match this experience. TWICE I was given a date for a blinds installation and waited in as instructed but nobody arrived and it was only after I had been waiting half a day & contacted my customer service representative that I found out that there was a "mistake" and the blinds weren't coming. This happening once would be unfortunate, but they did it to me again the following week. This morning I had some guys arrive at 8.30 to look at a possible issue with the slidefold doors and they were lucky I was here because this visit had not been arranged with me. I am happy with the quality of the building and everyone who worked on it, however I would expect far better customer service and communication.
From start to finish, our experience with Green Retreats was fantastic. Every member of staff encountered on our project was friendly, helpful, efficient and professional. We are delighted with the end result - our new garden office - which has made a huge difference to working from home. The superb tools on the website which allow you to customise and plan the layout of your building helps to bring it to life. Many thanks to all at Green Retreats who worked on our project, with special thanks to the installation team who did the hard yards! Highly recommended.
Green Retreats has been great to work…
Green Retreats has been great to work with,arrangements and planning was efficient and straightforward. Everything went smoothly, I could tailor my building plan to my needs with help and advice from customer care and a really helpful visit to the showroom. The different teams on site were professional and hardworking. They created no disruption to us and left everything looking great . I love it and can't wait to get it fitted out! I would recommend this company to anyone wanting a really beautifully made garden room .